Frequently Asked Questions

Do I need to set up an account with you?

No, an account is not required. However, we suggest making one to simplify future purchases, save your favorite products, build a wish list, or create a bridal registry!

How do I change and check my account details?

First, you must have access and be able to sign into your account. After logging in, you will see a section that says "Update Account Information" where you can change your personal information.

I've forgotten my password

When attempting to sign in, please locate the "Forgot Password" button above "Log In". You will then be directed to type in the email address associated with the account. You will receive an email with instructions on how to reset your password. If you no longer have access to that email account, please reach out to customer service here: [email protected] or reach out via our live chat window on the site.

I want to return my purchase! What do I do?

Returns are processed on a case by case basis. Please find more information in our "Shipping and Return Policy" section for more detailed information or please reachout to our customer service here: [email protected] or reach out via our live chat window on the site.

What forms of payment do you accept?

We accept Apple Pay, Amazon Pay, American Express, Visa, Discover, PayPal, PayPal Pay Later, and Mastercard.

What are cookies? Do I need to enable cookies on my browser?

Cookies are small amounts of data that websites create and store on your computer to save information about your visit. They can make your online experience better by remembering your site preferences, providing you locally relevant content, and give an overall better shopping experience. Enabling cookies is optional.

Are we able to change the font style and/or text color on personalized labels?

Unfortunately, no. All font styles, colors, and designs are pre-made by our wonderful design team.

What if we exceed the maximum number of characters?

Your text may be printed smaller than what is shown in our example images or you may be contacted to change the text. We do recommend staying within character limits displayed on each product page for the best looking labels!

If I make grammatical or spelling errors on my personalized order, will they be changed?

No, we process orders exactly as you enterted it on our website. It is very IMPORTANT for you to double check your order before submitting it and to review your confirmation email very carefully.

Do we have to use every text line available?

You are welcome to leave any text line blank. Simply enter "NO TEXT" in the text line(s) text box.

Can I cancel my order? How do I go about cancelling?

Yes, however, a cancellation fee may be applied on personalized orders if our production team has already printed your custom made labels. Please reach out to us here: [email protected] or reach out via our live chat window on the site.

Do you offer proofs of what my personalized item will look like?

Yes! We offer digital proofs for $5 for customers that want to see how the text will look before printing. If you would like a physical item sample, please place a single item order or email us if there is not an option to order just one on the product page. If you're wanting a sample of a personalized item, we will send a random sample label as close as we can to your specifications. Unfortuntely, we do not print labels solely for sample orders. For sample requests, please contact us here: [email protected] or reach out via our live chat window on the site.

How do I know if an item is out of stock?

In the unfortunate case of an item you’re wanting being out of stock, you will still be able to preorder it on our site. Our helpful customer service team will keep an estimated arrival date noted on the product’s page and will be sure to ship your order as soon as we receive the items back in stock. We promise not to charge your card until the backordered item is ready to ship out to you.

Can we make changes once an order is placed?

Yes, however, a reprint fee may be applied if our production team has already printed your original custom made labels. If your labels have not been printed, you may be able to make changes.Please reach out to us here: [email protected] or reach out via our live chat window on the site.

What is the currency for all prices?

All Wedding Favorites pricing is quoted in US Dollars.

Will I be charged sales tax?

In accordance with state laws, Wedding Favorites is required to collect sales tax on orders that are traveling to our friends located in the United States. The amount, if required, varies by state.

Do you have a printed catalog?

Wedding Favorites does not have a printed catalog through the mail. We update our site on a daily basis, so keep checking our shop out for new releases!

When are you open?

Our rockstar customer service team is available to assist you Monday through Thursday, 8AM-5PM PST and Fridays 8 am - 4 pm PST. You can contact us through email at [email protected] or reach out via our live chat window on the site during our business hours. If there are any other questions that are not answered in this guide, don’t hesitate to reach out to us - We are here and happy to help!