Personalizing your product:
Q. Are we able to change the font style and/or text color on personalized labels?
A. Unfortunately, not. All font styles and colors are pre-set by our wonderful design team. If you are concerned about the text being illegible or visible feel free to contact our rockstar customer service team through email at [email protected] or give us a call toll free at 1-877-79-FAVOR (32867) to chat with one of our friendly team members! We’re here to assist you Monday through Thursday, 8 am - 5 pm PST and Fridays 8 am - 4 pm PST.
Q. What if we exceed the maximum number of characters?
A. Your text may be printed smaller than what is shown in our example images or you may be contacted to change the text. We do recommend sticking to the character limits displayed on each product page for the best looking labels!
Q. If I make grammatical or spelling errors on my personalized order, will they be changed?
A. Unfortunately not. Your text will be printed exactly as you enter it on our website. Our wonderful processing team may catch some of these errors and contact you to confirm your text, but this is not guaranteed. It is IMPORTANT for you to double check your order before submitting it and to review your confirmation email very carefully.
Q. Do we have to use every text line available?
A. You are welcome to leave any text line blank. Simply enter "NO TEXT" in the text line(s) text box.
Q. Can we cancel orders?
A. Yes, however, a cancellation fee may be applied on personalized orders if our production team has already printed your custom made labels..
Q. Do you offer proofs of what my personalized item will look like?
A. Unfortunately, not at this time. We would be happy to send you a sample of an item for a small fee. This lets you to get a closer look at the product so you can see if it will fit into your celebration. If you’re wanting a sample of a personalized item, we will send you a random sample label as close as we can to your specifications, but we don’t print labels solely for sample orders.
For sample requests, please contact our rockstar customer service team through email at [email protected] or give us a call toll free at 1-877-79-FAVOR (32867) to chat with one of our friendly team members! We’re here to assist you Monday through Thursday, 8 am - 5 pm PST and Fridays 8 am - 4 pm PST.
Q. How do I know if an item is out of stock?
A. In the unfortunate case of an item you’re wanting being out of stock, you will still be able to preorder it on our site. Our helpful customer service team will keep an estimated arrival date noted on the product’s page and will be sure to ship your order as soon as we receive the items back in stock. We promise not to charge your card until the backordered item is ready to ship out to you.
Q. Can we make changes once the order has been placed?
A. Yes, however, a reprint fee may be applied if our production team has already printed your original custom made labels.If your labels have not been printed, you may be able to make changes. Contact our rockstar customer service team through email at [email protected] or give us a call toll free at 1-877-79-FAVOR (32867) to chat with one of our friendly team members! We’re here to assist you Monday through Thursday, 8 am - 5 pm PST and Fridays 8 am - 4 pm PST. Be sure to have your order number and any changes ready for our team members.
Q. Is there a minimum order required?
A. Most of our personalized items have a minimum order requirement. These can vary per item. Any minimums will be noted on each product page on our website.
Q.Is there a minimum order required?
A. The minimum order requirement varies per item. That information is located on each product page.
Q. What are your payment terms?
A. We gladly accept Visa and MasterCard.
Q. What is the currency for all prices?
A. All Wedding Favorites pricing is quoted in US Dollars.
Q. Will I be charged sales tax?
A. In accordance with state laws, Wedding Favorites is required to collect sales tax on orders that are traveling to our friends located in the United States. The amount, if required, varies by state.
Q. Do you have a printed catalog?
A. Wedding Favorites does not have a printed catalog through the mail. We update our site on a daily basis, so keep checking our shop out for new releases!
Q.When are you open?
A. Our rockstar customer service team is available to assist you Monday through Thursday, 8AM-5PM PST and Fridays 8 am - 4 pm PST. You can contact us through email at [email protected] or give us a call toll free at 1-877-79-FAVOR (32867) to chat with one of our friendly team members! You can also use our handy chatting feature at the bottom right of your screen during our customer service hours.
If there are any other questions that are not answered in this guide, don’t hesitate to email, call or chat with us! We are here and happy to help!